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+---- Thread: London: Service desk analyst ref dg005462 (/thread-2043.html)
London: Service desk analyst ref dg005462 - EUjobs - 10-22-2008
An outstanding opportunity for a Service Desk Analyst to develop their career within a dynamic and rapidly expanding international Investment Management company, located in brand new, state of the art offices in central London.
Your core responsibilities will be to provide 1st level IT support, Systems Administration and troubleshooting to EMEA, whilst interfacing closely with 2nd and 3rd line escalation contacts.
You MUST have an excellent understanding of Windows, knowledge of Desktop and Server hardware, Networks, Data and Protocols and recent experience in working with Helpdesk / Service Desk management software. Current knowledge and experience in MS Active Directory, Exchange and Cisco Call Manager administration will be essential.
Your qualifications should include a technical Degree and/or commercial experience working within an ITIL framework - and preferably hold Cisco CCNA or Windows MCSA.
Personality is absolutely essential! You must be highly customer-oriented, able to listen effectively and be pro-active in resolving problems efficiently and with a high degree of autonomy. Your communication skills, energy and enthusiasm levels should be second-to-none.
Commercial experience working in an Asset Management or Investment Banking environment is highly desirable.
No company will offer more to candidates matching this description - please apply immediately to be considered.
Please quote reference number DG005462 when yuo apply for this role.
Email: <!-- e --><a href="mailto:aghafoor@devonshire.co.uk">aghafoor@devonshire.co.uk</a><!-- e -->