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+--- Thread: hp printers troubleshooting steps, (/thread-58432.html)
hp printers troubleshooting steps, - techkey02 - 01-06-2021
Select the right printer!
Sometimes the reason a printer won't print is because you've installed some software which has a 'virtual' printer and this has set itself as the default. When you hit Print, a file will be saved by this virtual printer instead of the document being sent to your physical printer.
To check this, open the Control Panel from the Start menu. Then go to Devices and Printers, right-click the correct printer to use and set it as the default. (While you're there, you can also ensure the printer's status is set to Ready. If not, this could be the source of the problem.)
Next, make sure that the correct printer is selected in the program you are printing from - you should see an option to choose from a list as in the image below.
hp printers troubleshooting steps