05-15-2021, 12:05 PM
(This post was last modified: 05-15-2021, 12:06 PM by halleaspen.)
Our tv suddenly lost the picture. It had sound. I turned it off the back on and now no picture and no sound. What I want to know is there a simple fix like a reset button or do I shop for a new tv?
We purchased it in 2015 from best buy.
Thank you
Thanks for reaching out to us regarding your TV! I’m sorry to hear that you’re experiencing a black screen issue. I’d be happy to get you pointed in the correct direction on this matter.
Can you please share the model number of your TV? Also, we’d highly recommend power cycling your TV if you haven’t already. You can call at Geek Squad Phone Number They will Give you some normal troubleshooting advice here for HT & TV products, and the instructions to power cycle your TV , if you’re not quite sure how do that.
We purchased it in 2015 from best buy.
Thank you
Thanks for reaching out to us regarding your TV! I’m sorry to hear that you’re experiencing a black screen issue. I’d be happy to get you pointed in the correct direction on this matter.
Can you please share the model number of your TV? Also, we’d highly recommend power cycling your TV if you haven’t already. You can call at Geek Squad Phone Number They will Give you some normal troubleshooting advice here for HT & TV products, and the instructions to power cycle your TV , if you’re not quite sure how do that.