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London: It technical account manager
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You will be responsible for managing all aspects of a client's IT infrastructure as well as being heavily involved in pre-sales activities. You will take ownership of particular clients and be responsible for maintaining and developing the relationship.
You will be technically proficient in the following:
* Mainstream Microsoft Server Technologies (SBS,2003, Exchange, ISA, Terminal Server) and their installation and configuration in a single server / multi server active directory environment.
* Windows XP / 2000/ Vista
* Remote Support using RDP or other similar method
* Centrally Administered Anti virus and Security products from Symantec and Trend Micro
* Experience of online backup and monitoring systems such as Attix5 and Hound-Dog
* You will have an excellent understanding of TCP/IP networking coupled with the ability to absorb new technologies quickly
Responsibilities to include:
* Owning & taking responsibility for the delivery of small to medium size projects
* Production of documentation to support implementation work
* Conducting business requirements, systems asset analysis and making recommendations based on findings
* Undertaking consultative engagements with customers
* Designing & facilitating workshops for customers
* Technical account manager on key accounts
In addition to your Microsoft/Cisco qualifications and technical expertise, you must have proven communication and customer service skills to perform the sales and account management part of your job.
This is an excellent opportunity to join a highly successful and growing IT Consultancy offering an excellent working environment and career development opportunity.
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